Service Design Improvement Officer

• Full-time permanent position
• Competitive Salary of $103,534 per annum
• Matched superannuation contributions up to 5%

Are you passionate about designing innovative services that make a real difference? Do you thrive in collaborative environments where your expertise in user-centred design and service improvement can shine? Join the City of Bunbury as our Service Design and Improvement Officer and help shape the future of local government services.

You will play a crucial role in contributing to business improvement projects across the City to enhance the customer experience, collaborating with cross-functional teams, and driving organisational change through innovative service solutions.

What you'll do:

• Lead research initiatives to deeply understand user needs, pain points, and opportunities, especially for diverse and vulnerable communities.
• Create service blueprints, journey maps, and process models that visualise service interactions and uncover areas for improvement.
• Develop and prototype service concepts to enhance the user experience, ensuring alignment with regulatory standards and local government policies.
• Facilitate workshops and co-design sessions to foster collaboration across teams, driving creative solutions and shared outcomes.
• Support change management initiatives, ensuring smooth transitions and stakeholder alignment for all service improvements.
• Continuously evaluate the effectiveness of designed services, using performance metrics and user feedback to inform enhancements.

What you'll bring:

• Expertise in service design frameworks, user experience (UX), and design thinking methodologies.
• Strong facilitation skills with a knack for engaging diverse groups and fostering innovative problem-solving.
• A solid understanding of change management principles, coupled with excellent communication and interpersonal skills.
• Proven ability to deliver high-quality outcomes in complex environments, balancing strategic goals with operational demands.
• A commitment to continuous improvement and staying abreast of industry trends.

Why work with us?

At the City of Bunbury, we are Welcoming and Full of Opportunities. We celebrate successes, listen actively, and lead change with confidence. As part of our organisation, you'll enjoy professional development opportunities, a supportive and inclusive workplace, and the chance to make a meaningful impact.

How to apply:

Submit your application, including a cover letter and CV, outlining how you meet the essential criteria.

Applications close on the 8th of December 2024 at 5PM.
Late applications will not be accepted.

For more information or to discuss this opportunity, please contact the City of Bunbury at 08 9792 7000

Be a part of a team that makes a difference. Apply now!