Hall Keepers (Casual)

About the City of Ballarat

City of Ballarat is one of the largest regional cities in Australia, located with easy access to Melbourne, Geelong, and Bendigo.

The City of Ballarat has a growing economy that attracts and retains innovative businesses, employs a highly skilled workforce and attracts new residents whilst promoting the city’s unique heritage and vibrant cultural life. It has all the services, retail and entertainment opportunities you'd find in a capital city but with a relaxed country attitude. With affordable housing at a fraction of Melbourne prices and a progressive leadership team, now is a great time to join the City of Ballarat!

About the role

The City of Ballarat is seeking to appoint casual Hall Keepers to support the running of services and facilities in the Ballarat Town Hall.

As a Casual Hall Keeper you will provide an exceptional standard of hospitality and customer service to staff, Councillors, customers and community members using the Ballarat Town Hall. You will contribute to the creation of a positive public image of the City of Ballarat by providing a welcoming and well organised atmosphere and a high level of presentation to customers, visitors and guests.

Your duties will include:

• Prepare rooms for all meetings and functions including, but not exclusively, Council, Civic Functions, Committee Meetings, and Private bookings.
• Ensure cleanliness, presentation and tidiness of Council Chambers, meeting rooms, toilets, bar and kitchen facilities at the Town Hall, including clearing up and resetting between functions.
• Prepare and operate audio-visual equipment as required by the room booking client
• Meet and direct guests and dignitaries for civic functions to appropriate rooms/seats.
• Monitor the behaviour of Town Hall visitors and guests, utilising the CCTV monitor located at the Hall Keepers’ desk.
• Complete necessary Emergency Management Training and participate in Emergency Management responsibilities as required.
• Liaise with internal and external service providers in ensuring maintenance within the building is undertaken when needed.

Qualifications and experience

• Experience in facilities management including room bookings and set-up.
• Demonstrated experience in providing a high standard of hospitality and customer service.
• Experience in security practices.
• Good physical condition to enable regular climbing of stairs and shifting of furniture.
• Experience in securing facilities and crowd control.
• First Aid Level II Certificate.
• Responsible Service of Alcohol Certificate
• Food Handling Certificate
• Chief Warden Certificate

Selection Criteria

• Qualifications and experience as listed above.
• Demonstrated ability to champion, model and promote the corporate values.
• Well-developed skills with Microsoft Office, in particular use of Outlook, Teams and Excel.
• Sound understanding of facilities management, especially in relation to booking facilities, technology and equipment.
• General knowledge of Ballarat's places of interest and their locations, history and local government.
• Ability to manage time, plan and co-ordinate workload to meet deadlines.
• Well-developed written and verbal communication skills.
• Demonstrated experience in providing a high standard of hospitality and customer service.
• Ability to liaise with and gain co-operation and assistance from others.
• Knowledge and understanding of health and safety issues relevant to work activities and work area.

To Apply:

To apply for this position please submit your application to applications@ballarat.vic.gov.au  Please ensure that you provide a cover letter, current resume and provide answers to the key selection criteria.    

The closing date for this opportunity is Friday 21 February 2025.  

For further information on the above position contact Jason Sheard, Coordinator Town Hall Operations on 0417 422 478.

The City of Ballarat is an equal opportunity employer committed to providing a safe and inclusive working environment that embraces and values diversity, flexibility and child safety. We welcome applications from all walks of life and celebrate the diversity and richness this brings to our workplace and reasonable adjustments will be made to the process to ensure equitable access.  We undertake an employment screening process to ensure this commitment is upheld, this includes ensuring the successful candidate holds a valid working with children check and satisfactory criminal history record check.