Waste Contracts Officer

Requisition Number: 502
Salary Range: $73,166.86 - $78,176.94 per annum
Position Type: Full Time Permanent
Location: 158A Martyn Street, Manunda
Application Close Date: Sunday, 2 February 2025 at 11.30pm AEST

Are you a proactive problem-solver with a passion for customer service and project management?
Are you seeking a role where you can contribute to sustainable resource recovery?

We have a unique opportunity for a Waste Contracts Officer to join our Resource Recovery team. This is an exciting opportunity to play a key role in case managing customer requests, supporting waste service operations, and helping deliver outstanding results for our community.

What You Will Do:
As a Contracts Officer, you will work within a collaborative team, managing the Customer Request Management (CRM) system and ensuring the efficient operation of waste management services. Your day-to-day responsibilities will involve:

• Handling complex customer inquiries and requests, providing timely and effective solutions.
• Supporting resource recovery service operations and assisting in the management of contracts.
• Assisting in the coordination and delivery of project and tasks that contribute to resource recovery services.
• Working with internal and external customers, fostering positive relationships and ensuring customer satisfaction.
• Assisting with administrative tasks such as budget administration, task prioritisation, and workflow management.

What We’re Looking For:

• Experience in a customer service, with a focus on resolving issues and delivering high-quality service.
• Solid administrative and project support skills, including budget administration and data management.
• Proficiency with administration tools and technology suitable for a customer service environment.
• Strong communication skills with the ability to manage difficult customer interactions in person or over the phone.
• Excellent organisational skills, with the ability to prioritise tasks, meet deadlines, and work efficiently with minimal supervision.

If you are someone who thrives in a collaborative, fast-paced environment, this is the perfect opportunity for you!

Some benefits we offer:

• Achieve work / life balance with flexible working arrangements
• Fitness Passport - subsidised health and well-being memberships (gym/swimming pool)
• Recharge with up to 5 weeks annual leave
• Up to 3 weeks personal leave
• Secure your future with 12% superannuation contributions
• Salary sacrifice opportunities
• Grow personally and professionally with learning and development opportunities
• Cherish family time with up to 14 weeks paid parental leave

We are committed to:

• Fostering a collaborative and inclusive work environment
• Embracing innovation and continuous improvement
• Cultivating a culture of professional growth and support

Now we want to hear about YOU!

Applications MUST be submitted online through the 'Apply' button and include a Cover Letter addressing the selection criteria and Resume outlining previous academic and work experience and if requested include attachments of the relevant qualifications and licenses, relating to the role.

For further information about this role please download the Position Description which includes the Key Duties, Responsibilities and Selection Criteria.

Council’s Recruitment Team can be contacted via:
Phone: (07) 4044 3310 
Email: jobs@cairns.qld.gov.au
Website: Employment at Council | Cairns Regional Council