Waste Contracts Officer

Requisition Number: 401
Salary Range: $73,166.86 - $78,176.94 per annum
Position Type: Full-Time Permanent
Location:158a Martyn Street Depot, Cairns
Application Close Date:  Sunday, 3 November 2024 at 11.30pm AEST

Join Our Team and Enjoy the Perks!

At Cairns Regional Council, we're passionate about providing top-tier services in water and resource recovery, and we believe that our success begins with our people. We’re excited to offer an opportunity for a motivated, detail-oriented, and customer-focused Waste Contracts Officer to join our dynamic team.

As a Waste Contracts Officer, you will play a key part in managing the Customer Request Management (CRM) system within our Waste & Environment branch. Your role will ensure that waste collection, recovery, and disposal services are delivered efficiently while maintaining the highest standards of customer service.

What You’ll Do:
•    Customer Support: Manage customer requests, resolve queries and complaints, and ensure exceptional service delivery.
•    Project Involvement: Participate in special projects, applying project management skills to achieve goals, track budgets, and report on performance.
•    Contract Administration: Assist in coordinating and administering waste contracts to ensure smooth and high-quality service delivery.
•    Teamwork & Initiative: Collaborate effectively with your team, demonstrating a proactive approach to problem-solving and the ability to work autonomously to drive successful outcomes.
•    Data & Reporting: Collect and monitor service data, preparing reports to enhance business outcomes.

Our ideal candidate will have: 
•    Drivers Licence
•    A strong commitment to customer service excellence.
•    Exceptional organisational and communication skills, with a keen attention to detail.
•    A proactive, problem-solving mindset, and the ability to work effectively as part of a team while also thriving in autonomous situations.
•    Proficiency in Microsoft Office Suite.

Why join us?
•    You’ll have opportunities for professional development and career growth
•    Opportunities to work on impactful projects that supports continuous improvement and streamline processes
•    Enjoy a paid day off each month to do the things you love to do
•    Flexible work arrangements
•    Recharge and unwind with 5 weeks’ annual leave
•    Up to 12% contribution to superannuation
•    17.5% Annual leave loading
•    Subsidised health and well-being membership (gym/swimming pool)

If you're passionate about contract management and ensuring smooth operational processes, we want to hear from you!

Applications MUST be submitted online through the 'Apply' button and include a Cover Letter addressing the selection criteria and Resume outlining previous academic and work experience and if requested include attachments of the relevant qualifications and licenses, relating to the role.

For further information about this role please download the Position Description which includes the Key Duties, Responsibilities and Selection Criteria.
Council’s Recruitment Team can be contacted via:
Phone:(07) 4044 3310    
Email: jobs@cairns.qld.gov.au
Website: Vacancies | Cairns Regional Council