Customer Experience Officer - Ballarat Aquatic & Lifestyle Centre

• 
  Casual positions available at the Ballarat Aquatic & Lifestyle Centre
• Band 3 Salary from $37.18 - $39.78 per hour inclusive of casual loading plus superannuation
• Evenings and weekend availability is required

About the Position:

We currently have exciting opportunities for customer focused individuals to join our Customer Experience team at Ballarat Aquatic and Lifestyle Centre.

Customer Experience Officers are our frontline staff who will deliver service quality that exceeds the expectations of our customers. 

Customer Experience Officers will have a thorough understanding of all programs that we run at the centre and will help to match these programs and benefits to the unique needs of each of our customers. The successful candidates will possess excellent communication and customer service skills and will enjoy working in a fast-paced environment.  

The successful applicants will need to be available to work a broad range of hours across centre opening hours, often at short notice:  

• Monday to Friday 5.30am to 9.00pm 
• Saturday: 5.30am to 6.00pm 
• Sunday: 7.30am to 6.00pm 

Key Selection Criteria:

• Experience working within a customer facing and fast paced environment. 
• Strong written and verbal communication skills with the ability to relate effectively with a range of people. 
• Ability to work effectively within a team environment demonstrating a can-do attitude and a positive work ethic. 
• An understanding of the services and programs provided at the Ballarat Aquatic and Lifestyle Centre. 
• Available to work a broad range of shifts across centre opening hours: 
  • Monday to Friday 5.30am to 9.00pm 
  • Saturday: 5.30am to 6.00pm 
  • Sunday: 7.30am to 6.00pm 

How to apply:

To apply for this position please click on the Apply button and submit your application.  The closing date for this position Sunday 21 July 2024. Please ensure that you provide a cover letter, current resume and answer the Key Selection Criteria listed above.

The successful applicant will be required to undergo a full employment medical and police check.  

Contact:  

For further information on this position, please contact please contact Kristie Hoskin, Customer Experience Team Leader, 5329 1676. 

The City of Ballarat is an equal opportunity employer committed to providing a safe and inclusive working environment that embraces and values diversity, flexibility and child safety. We welcome applications from all walks of life and celebrate the diversity and richness this brings to our workplace and reasonable adjustments will be made to the process to ensure equitable access.  We undertake an employment screening process to ensure this commitment is upheld, this includes ensuring the successful candidate holds a valid working with children check and satisfactory criminal history record check.